Shipping Policy

All online orders are shipped via NZ Courier Post and we aim to dispatch within 1 day of receipt of order.

All items are shipped via Track & Trace and should arrive within 2-3 days

Flat Rate for shipping is $11.99

Free shipping for orders over $149

Note that for oversized items a surcharge of $25 is added to the freight cost

Returns Policy

Incorrect Goods
If the goods that have arrived are a mispick on our behalf, please contact us as soon as possible to organise replacement.

Change of Mind or Incorrect Selection
Please be very careful when selecting your products as we do not offer returns or refunds for change of mind or incorrect product ordered. Confirm your selected item will fit/match/is suitable for your spa pool. Contact us for help regarding suitable models.

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