This website is owned and operated by Leisured Spas NZ Limited. If you wish to contact us please:

Phone: 0800 000 772, Monday – Friday 9am – 5pm
or Contact us from our website online query form

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

About Us

These terms are issued by Leisure Spas NZ Ltd (“Leisure Spas”). They cover the use of our websites www.leisureritespas.co.nz, and www.leisurespas.co.nz

Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully – if you need to refer to them again they can be accessed from the link at the bottom of any page of our website.

  • Content
    While we endeavour to supply accurate information on this site, errors and omissions may occur. Leisure Spas NZ Limited (“Leisure Spas”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.Leisure Spas reserves the right to make changes to the content on this site at any time and without notice.To the extent permitted by New Zealand law, Leisure Spas makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
  • Terms of Sale
    When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
    Stock Availability: Dispatch of orders is subject to availability and you will be advised if a product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. We have made every effort to provide accurate stock availability information on our website, however we do not guarantee that if a product is “in stock” that stock will be available to purchase at our physical store or online.
    Product Information:
    We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.We will charge you the retail price shown on the website at the time you submit your order. You may also be charged additional delivery fees.We will take payment from you when we accept your order.
  • Refusing or cancelling orders
    In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.Our right to cancel orders applies to orders that have been accepted.
  • Payment options
    We currently accept the following credit cards and payment methods:
    Visa
    MasterCard
    Internet Banking
  • Pricing
    All prices listed on our website are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order.Users outside New Zealand:Our website is operated by us from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.
  • Finance
    We have financing available with GEM Finance (GE Money) and Gilrose Finance, please enquire instore for details.
  • Website and Credit Card Security
    Leisure Spas are committed to provide you with a safe and secure shopping experience. All payments completed on our website are encrypted to protect our customers.
  • Delivery
    At this time, we only deliver to New Zealand addresses.Please note that a signature is required for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 business days.We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
  • Delivery Times
    Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
  • Returns/ Cancellations of orders
    Any return of goods is subject to our Returns Policy. Please visit our Returns page for full details.
  • Limitation of Liability
    To the maximum extent permitted by law:
    We exclude all warranties, descriptions, representations or conditions in relation to the goods and/or services provided by us implied by law, trade, custom or otherwise;
    Where goods are advertised with reference to photograph(s) we will endeavour to deliver the corresponding goods, however we do not warrant that the goods we deliver to you will be identical to those displayed in the photograph(s);
    Our liability for any claim, damages, loss or expense related to the supply by the use of goods or services is limited to the cost paid by you for such goods or services;
    We will not be liable, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity.
  • Warranties/ Making a Claim
    If you need to make a Warrantee claim you will need to provide us with a copy of your receipt that details your product, proof of payment and date the item was purchased.To make a claim phone 0800-000-772 between 9am and 5.00pm Monday to Friday, excluding public holidays.
  • Accessing our service
    Other than connecting to the Leisure Spas website by HTTP requests using a web browser, you may not gain access to Leisure Spas website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Leisure Spas websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
  • Disclaimer
    Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.While we endeavour to supply accurate information on this site, errors and omissions may occur. Leisure Spas does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.Leisure Spas reserves the right to make changes to the content on this site at any time and without notice. By using this site, you agree to be bound by the terms and conditions and it is your responsibility that you check to ensure you are aware of the current terms and conditions.To the extent permitted by New Zealand law, Leisure Spas makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
  • Intellectual Property
    Leisure Spas, its suppliers, advertisers or third-party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Leisure Spas.
  • Privacy Policy
    We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please review our Privacy Policy page for full information.
  • Jurisdiction
    This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
  • Changes to this Agreement
    Leisure Spas reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.